![]() ![]() Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.Resolve difficult customer issues and escalate to management when necessary.Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans. Partner with store management to set goal expectations.Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store.Lead by example by delivering the Burberry Experience to customers when necessary.Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team. ![]() Set the pace and standard to deliver excellent service to customers Manage the customer flow to ensure the best possible service and that no client is left unattended.Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies. Lead a high performing customer facing and service orientated team.Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.Furthermore, your package(s) will be send insured (containing a traceable tracking number emailed to you) and in most cases our shipping carriers should be able to handle the entire clearance and delivery procedure for you. However, from our end, we are aiming to ship your order as soon as possible (potentially reaching your destination country already within 24-48 hours). Since every country’s (local) customs rules and procedures could be slightly different and might also change from time to time, we are not able to predict the exact additional amount due (if any) nor any (unexpected) delays on the customs clearance process. In random cases, you might be required to deal with your local customs clearance office direct but in general there should be no need for that and our shipping carriers will take care of that on your behalf. Please follow the instructions on that email (if any) and you should receive your order delivered at your door without any delays. (In general within 24-48 hours during weekdays after you have placed your order). In general you should receive an email notification from one of our main shipping carriers (such as FedEx, UPS or DHL) meanwhile your order is on its way. Since we are located in the EUROPEAN UNION and your selected shipping destination does not belong to it, you might have to clear this shipment upon arrival. ![]()
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